What is WhatsApp Business API?

Zeour MobileWCSA — the global Virtual Queue Management System (VQMS) of the GLARUS platform. Let customers join the queue from a mobile app, web portal, WhatsApp, Telegram, ChatBot, SMS, or QR code; see live position and accurate wait times; receive “now/soon” notifications; and convert seamlessly into a live branch ticket on arrival. Designed for banks, hospitals, government, telecom, retail, hospitality, and high-throughput service centers worldwide.

Run high-throughput service centers with Zeour GLARUS — an end-to-end Queue Management System (QMS) spanning central configuration (MSA/GLITT), branch operations (EMS), self-service kiosks (CSA), virtual queuing + appointments (MobileWCSA), and synchronized queue boards + announcements (GRAVIA) with Zeour industrial hardware.

Zeour GLARUS MobileWCSA Appointments — the customer-facing online appointment platform built on top of the GLARUS branch operations stack. 24/7 self-service booking via mobile app, web portal, WhatsApp, Telegram, ChatBot, or SMS. 15-minute slot granularity with central rule configuration in MSA / GLITT. Automatic conversion of appointments into live branch tickets ~10 minutes before slot time — visitors arrive and are called by name. Email / SMS / WhatsApp / Telegram reminders, multi-branch scheduling, identity verification (passport / national ID / OTP), and a full audit trail. GDPR / HIPAA / PDPL aligned, cloud or on-premise.

Zeour GLARUS Customer Feedback System — the enterprise voice-of-customer suite deployed in banks, hospitals, government service halls, retail estates, telecom stores, and hospitality venues. It captures feedback where the experience actually happens: MAGNO feedback terminals at counters and exits, tablet feedback kiosks, QR-code surveys, SMS, WhatsApp, and Telegram surveys, in-app feedback, and email and web surveys. Every survey is triggered right after a service event, so the score is tied to the actual transaction — the counter, the service type, the time window, and the staff member who served the customer. CSAT, NPS, and CES roll up per branch, per counter, per agent, and per service; multilingual sentiment analysis turns free-text comments into themes. A low score raises an instant alert, opens a follow-up task for a manager, and tracks the recovery end to end — so feedback is not just measured, it is closed. It is fully integrated with GLARUS Queue Management, so every score is tied to the served ticket — the exact counter, service, and agent who delivered it. Sovereign on-premise deployment keeps every comment inside the operator's perimeter; engineered multilingual with full RTL; Zeour designs and ships the MAGNO terminals as well as the software.

Zeour MediCare — the multilingual on-premise clinic and EMR management system for small-to-mid healthcare practices. Covers patients (records, allergies, conditions, medications, body diagrams), appointments + visits with SOAP notes, prescriptions with drug-interaction checks, lab orders + samples + results, billing + payments + invoicing, inventory, expenses, referrals, medical certificates, refill requests, patient communications, telemedicine (WebRTC), an AI clinical assistant (OpenAI-powered with 7 modes), a patient self-service portal, and a full role-based access model across Admin, Doctor, Reception, and Lab Tech roles. Engineered multilingual — (with full RTL) as the production baseline, extensible to any locale — and runs locally on a single server.