What is Customer Feedback System?

Zeour GLARUS Customer Feedback System — the enterprise voice-of-customer suite deployed in banks, hospitals, government service halls, retail estates, telecom stores, and hospitality venues. It captures feedback where the experience actually happens: MAGNO feedback terminals at counters and exits, tablet feedback kiosks, QR-code surveys, SMS, WhatsApp, and Telegram surveys, in-app feedback, and email and web surveys. Every survey is triggered right after a service event, so the score is tied to the actual transaction — the counter, the service type, the time window, and the staff member who served the customer. CSAT, NPS, and CES roll up per branch, per counter, per agent, and per service; multilingual sentiment analysis turns free-text comments into themes. A low score raises an instant alert, opens a follow-up task for a manager, and tracks the recovery end to end — so feedback is not just measured, it is closed. It is fully integrated with GLARUS Queue Management, so every score is tied to the served ticket — the exact counter, service, and agent who delivered it. Sovereign on-premise deployment keeps every comment inside the operator's perimeter; engineered multilingual with full RTL; Zeour designs and ships the MAGNO terminals as well as the software.

Run high-throughput service centers with Zeour GLARUS — an end-to-end Queue Management System (QMS) spanning central configuration (MSA/GLITT), branch operations (EMS), self-service kiosks (CSA), virtual queuing + appointments (MobileWCSA), and synchronized queue boards + announcements (GRAVIA) with Zeour industrial hardware.

Zeour GRAVIA — the multi-tenant digital signage CMS that powers thousands of screens for banks, hospitals, retail chains, airports, governments, and corporate campuses. Canvas WYSIWYG layout editor with 15 component types (video, image, text, YouTube, weather, clock, RSS, social, countdown, QR, charts, web view, playlists). Building → Floor → Department → Screen Group hierarchy. Day-of-week + time-window scheduling with priority. Emergency broadcasts to any subset of screens in seconds. Real-time updates, antivirus scanning on every upload, signed media URLs, 2FA, and HealingVideo fallback so screens never go blank. Cloud SaaS or on-premise.

Zeour Smart Parking — a complete on-premise smart parking platform: RFID card lifecycle (issue, top-up, transfer, lost replacement, card-tap exit), staff card-management console, admin operations center with pricing profiles per car size, no-login customer self-service portal, real-time monitoring (live activity, transactions, alerts), an Android kiosk fleet that drives RFID card readers and barrier gates directly with a hardware watchdog, and offline-validated sovereign licensing that ties each deployment to the operator's own server. Single-tenant deployment on the operator's own infrastructure; ships engineered multilingual with full RTL as a production baseline — configurable for any locale and currency per engagement.