Iraq Passport Offices — Queue Management + Digital Signage Across 50+ Branches
50+ passport offices, one CIO console, per-branch execution. Live queue boards on every wall.
Iraq Passport Offices
The Iraqi passport service operates 50+ branch offices nationwide processing new applications, renewals, replacement documents, and visa-related transactions. Citizen volume is high and spikes around travel seasons and policy changes. Per-branch operations historically ran independently — meaning service-type definitions drifted across branches, queue boards looked different in every office, and central reporting was a manual aggregation exercise.
The Zeour stack at Iraq Passport Offices
Zeour GLARUS queue management deployed across 50+ branches: service-type definitions live in MSA / GLITT (the central control plane), per-branch execution via EMS, citizen self-service ticket kiosks at branch entrances. GRAVIA digital signage drives the queue boards at every branch + general citizen-information broadcasts. Central CIO console rolls up per-branch throughput, wait-time distribution, and per-reason CSAT into a single dashboard. The whole stack runs on-premise inside the operator's perimeter — citizen identity data never leaves the country.
Phased engagement — Discovery → Build → Pilot → Roll-out → Operate
Discovery profiled the 50+ branch network — per-branch transaction mix, peak-day patterns tied to travel seasons and policy changes, the per-branch operational autonomy the network ran under before deployment. The fixed-fee Statement of Work covered MSA/GLITT central rules + EMS at every branch + GRAVIA queue boards + citizen kiosks at branch entrances. Build delivered the central control plane first, then per-branch kit per wave. Pilot at the two largest branches validated the central-rule + per-branch-execution split before network rollout. Rollout phased over months with partner-led implementation in remote provinces. Operate as a 12-month Care Plan with explicit handover milestones to the national IT team.
Operational outcomes the deployment enabled
50+ branches now operate under a single central rule layer. Service-type definition changes propagate across the network same-day — the historical pattern of per-branch drift is gone. Per-branch + per-reason reporting rolls up to a national console, which surfaces wait + throughput + per-reason CSAT across the whole network in one view. Citizens visiting any branch now get the same flow, the same queue board, the same kiosk — visual consistency replaces the previous per-branch variability. The deployment runs entirely on-premise inside the operator's perimeter; citizen identity data never leaves the country.
Zeour solutions in production at Iraq Passport Offices.
What this deployment delivered.
Central rule layer; per-branch execution autonomy.
Queue platform + signage at every branch.
Citizen identity data inside the operator perimeter.
Other production references close to this one.
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Talk to the engineers who shipped this.
A 30-minute scoping call to walk your operational profile against this reference, then a fixed-fee Discovery price by the end of the call.
Glossary — concepts in this deployment
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