Baghdad Airport Taxi — Self-Service Kiosk
10 self-service kiosks at Baghdad Airport landside — arrivals book a taxi from 3 companies, choose vehicle type, get an estimate and a printed receipt.
Airport Taxi — Baghdad International Airport
Baghdad International Airport's landside taxi operation sees the typical arriving-passenger spike around inbound long-haul flights. Three taxi companies operate the airport rank, each with its own fleet and vehicle mix. Without self-service, arrival queues form at company counters during peak waves, drivers leapfrog the proper turn order on the rank, and passengers have no transparent way to compare destinations and vehicle classes before committing to a ride. A passenger-facing self-service kiosk fleet across the landside concourse lets travellers handle the booking flow themselves — choose the company, pick the vehicle type, enter their destination, see an estimated fare and walk out with a printed receipt to hand to the waiting driver outside.
The Zeour stack at Airport Taxi — Baghdad International Airport
Zeour deployed ten self-service kiosks across the airport's landside concourse, each running a multilingual touchscreen booking flow. The passenger flow is choose taxi company (one of three operating the rank), choose vehicle type (sedan / SUV / minivan as offered by the chosen company), enter destination and review the estimated fare computed against the company's published rate card. A printed receipt with the booking reference, vehicle type, destination and estimated fare is dispensed for the passenger to hand to the driver — no payment is taken at the kiosk; the passenger settles directly with the driver. Behind the kiosk, the booking routes to the selected company's dispatch backbone so a driver is assigned in turn and waits outside the terminal. Field-replaceable hardware, OTA software updates and hardware-watchdog auto-recovery on hang. The fleet runs 24/7 with no on-site operator required during off-peak hours.
Phased engagement — Discovery → Build → Pilot → Roll-out → Operate
Discovery on the landside concourse profiled arrival surge cycles (inbound long-haul flights drive the peak), the three taxi companies' fleet mix and rate cards, and the airport's security clearance requirements for kiosk hardware on the public landside. Build delivered the kiosk application — multilingual booking UI, per-company vehicle catalogues, fare-estimate logic per company's rate card, receipt printing — plus dispatch-backbone integration with each of the three companies and a hardware-watchdog auto-recovery layer. Pilot ran night-shift first (lower volume, safer to debug) with airport ops monitoring. Rollout staged across the concourse until all ten kiosks were live. Operate runs 24/7 with no on-site operator required during off-peak hours.
Operational outcomes the deployment enabled
Passenger landside taxi processing turned into a transparent self-service flow. Arriving travellers compare the three taxi companies, pick the vehicle class that fits their group and luggage, see the estimated fare for their destination, and walk out with a printed receipt — without queueing at a company counter or negotiating with drivers on the rank. Driver assignment is deterministic and turn-based at each company's dispatch end, so the leapfrogging that historically caused friction is eliminated. The counter operators who previously handled every booking are no longer the bottleneck during peak arrival waves. Off-peak hours run unmanned. Hardware-watchdog auto-recovery keeps each unit operational without an on-site attendant; if a kiosk hangs, it reboots and the booking flow defaults to a known-good state.
Zeour solutions in production at Airport Taxi — Baghdad International Airport.
What this deployment delivered.
Multilingual self-service deployed across the airport concourse.
Passenger picks the taxi company; booking routes to the selected fleet's dispatch.
Estimate + printed receipt at the kiosk; passenger settles directly with the driver.
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