Some sudden situations enforce new changes in our daily lives, like when we had to face the spread of COVID-19 by staying at home and practicing social distancing. Unfortunately, this was not an available solution for some businesses.

Service centers must be open to provide essential services for people, such as hospitals, pharmacies, stores, telecoms, banking, etc. They have to deal with a double challenge: the first is to protect customers and staff, and the second is to deliver excellent services that ensure they maintain customer experience.

Now, the question is, how can they achieve that?

Here is the solution: virtual queuing using a mobile app or website.

Virtual queuing

is the simple, fast, and more convenient solution for this challenge, with no need for hardware or physical requirements. Just install the mobile app or visit the website and join the queue from anywhere.

How can virtual queuing help?

Customers can avoid dealing with kiosks by issuing tickets using a mobile app or website and receiving information on their turn and estimated wait time via SMS messages and emails.

• It reduces crowding in waiting areas by allowing customers to wait in other safe places (for example, in their car) without losing their position in the queue.
• Optimizing customer flow allows you to manage the number of clients inside a service branch and allocate staff based on customer needs.
• The virtual queuing system includes tools to help managers monitor the servicing process. It gives information on the number of clients who have waited and been served, as well as the performance of staff and branches.

It is feasible to achieve social distance, reduce the danger of infection, and provide services to clients using this technique.

ZEOUR provides virtual queue solutions with numerous unique features tailored to your organization's needs, allowing you to respond rapidly to changing work environments while maintaining the best customer experience.

For more information, get in touch with us.