Restaurant and Retail queue management system:

Do you remember the last time you heard restaurant guests gossiping about their bad experiences in the queue in front of the restaurant? Isn't it a daily topic? People in the USA, especially in the new norm, have to wait about 30 minutes to enter a restaurant (for me, and I expect you agree with me, I will look for another restaurant instantly; no one jokes with starving people). The same with retail shop at the checkout line.

Restaurants and retail used to be places of joy and entertainment for people, and the main mission of restaurants and retail is to handle the queue effectively in order to promote satisfaction and loyalty, decrease waiting time, reduce cart abandonment, and improve the physical experience.

1-Use virtual queue management and online appointment:

Virtual queue management and online appointment solution is a trend in queue management systems; it allows your customers to join the queue while still at home, based on the perceived waiting time and the number of guests in the queue, or they can reserve a table for a suitable date based on their calendar and your availability. 
 
It also empowers you to control the capacity and organize the restaurant to fit the social distancing approach because customers aren’t existing physically. That means your restaurant will need fewer front-desk staff to deal with overflowing customers.

To add more value to your guests' time, you can ask them to place their orders online so they can arrive and get their hot meal immediately.

In a retail store, virtual queue management allows your customers to be at the check-out line without physically being there, allowing them to spend the time discovering your products and receiving notifications or SMSs about the queue status. 

2-Self-service kiosk is a great step:

Options like self-service kiosks help you to offer the standout self-service experience that your customers are looking for. Customers' behavior has shifted toward self-service in recent years for a variety of reasons, the most important of which are the safety and contactless requirements.

Customers can place their orders and pay with one machine, and the orders are sent directly to the chefs in the kitchen. It also provides a free ad platform to display your meals and new added gradients to promote cross-selling. All of that will lead to lower expenses and operational costs. Self-service kiosk can be added at any place, so it is an optimal option to open new branches for restaurants with zero establishment costs.

For retail shops, check-out lines are the last touchpoint in your shopping experience and the most common cause of negative reviews. Many cart abandonments occur there, causing mess and exhausting staff, and confusing the managers about the amount of good.

Here, adopting the self-service checkout kiosk will definitely help. Your customers don’t have to wait; they can finish their shopping, check-out, and pay as easily as it seems.

Patient queue management system

Nothing is more unpleasant than waiting at hospitals and clinics. All customers' experiences are important, but the patient ones require special attention and care in order to optimize the experience and deliver an effortless, efficient, and frictionless patient experience. You have no alternatives to virtual queue management and online appointments.

1-Patients virtual queue management and online appointment:

Investing in patients' virtual queue management and online appointments is deemed to be the best after the COVID pandemic weather for regular checkups, emergency scenarios, or even for disease testing or vaccination.

Your patient can determine their needs and health condition and take an online ticket or book an appointment. It allows you to give a priority call for clinics based on the patient's condition. Also, to save time, you can ask your patient to fill in an online survey and answer the most common questions like their current temperature, for example. Using this kind of customizable solution can help you manage the hospital and clinic resources in a way that offers safety for all of your staff and increases productivity.

Enterprise Visitor management solution: Step to the future

Today, enterprises are focusing more on visitor management solutions to allow them to pre-register their visitors, enhance the walk-in process and keep the loopy safe for staff and visitors.

1-Seamless pre-registration and check-in

The system allows your staff to schedule their upcoming visitors and send them emails or SMSs that include details about where and when and who invited them. They will also receive a QR code to enhance the check-in process on the kiosk. Then the staff will receive a notification to inform them about the arrival of the visitor.

Cloud based queue management system

A cloud-based queue management system is the newest trend for queuing systems as a cost-effective solution that helps enterprises apply a solution with zero hardware or minimum hardware devices. This solution can be hosted on the cloud with a monthly or yearly subscription with all the updates and maintenance fees.
It empowers the manager to get access to the live dashboard and dynamic reports from any place and manage all the connected branches centrally.

looking to implement a cutting edge queue management system that fits your business needs or you are looking for a consultation to customise a solution for your business, get in touch with us.