Why is virtual queuing so important, and how should your customer's virtual journey be designed?

With the existence of technology in our lives and its tools in our hands, nothing should make businesses stop or put any roadblocks in front of their seeking to raise customers' satisfaction. We can all agree that customer requirements go beyond simply finding services or having a traditional experience. They are looking for an exceptional customer experience that grants them safety and valuables and, at the same time, increases the companies’ ROI and limits the operational cost.

For the current situation, moving to the virtual world is the most suitable solution for both customers and organizations. In this article, we will discuss virtual queue systems as an important part of the virtual transformation.

Avoid standing in line in front of a retail store, bank, or other service centers.

The traditional customer queue management systems require you to be at the service center to take your ticket. Besides that, your waiting places options can't be outside the waiting area or the long line, which is not an available solution these days where there is the social distancing rule. But fortunately, the companies have the choice to move to the virtual queue systems and offer their clients the ability to book a ticket remotely or book an appointment through all the digital channels (website, mobile app, telegram bot, etc.) and reach the service center at the exact servicing time due to the notifications and the alerts the system sends via emails, SMS, or through the applications itself that keep the logged in customers notified about their turn and give them the freedom to wait in any place

Redesign the branch space to lower operating costs.

Since your customers arrive on time, there is no need for a huge waiting hall or much space. This enables an efficient redesign of the branch, such as increasing the counters to speed up the service process. Using virtual queue solutions helps reduce your expenses while increasing your organization's revenue. According to the statistics, "virtual queue implementation allows systems to reduce space by around 80 percent."

Recognizing your clients:

 Using smart virtual queuing systems, you will get to know your consumers well and personalize service procedures, improving their experience. Also, target them with a specific message that appeals to their needs and assists them in identifying them.

Boost employee efficiency through data collection and a comfortable working environment.

Employee experience has a significant impact on businesses in terms of improving customer experience by enabling staff to deal with and control client flow.

The virtual queue system organizes the workplace and reduces confusion by informing staff about the next customer's demands, allowing them to provide a quick and personalized experience.

How does the ZEOUR virtual queuing system work?

The lack of hardware is the main feature of the virtual queue system. All we need are digital channels, and the system will be there.

• Customers scan QR codes or go online (website, mobile app, Telegram bot) to book a ticket or an appointment.
• The staff use web-based or mobile applications to call customers.
• The managers use a web-based centralized management system to configure, monitor, and control the system.