Healthcare online Appointment System

After almost two years and a half of COVID-19, we still hear about the possibility of having another pandemic. That means adopting the new normal will be for a while. Many types of research emphasize that, which requires us to be prepared, especially the caregivers who are on the first line of defense against the illness.

SAFER PATIENT EXPERIENCE SUPPORTS SOCIAL DISTANCE IN WAITING ROOMS

Clinics' waiting rooms are notorious for their limited and crowded space, which is considered a hindrance for social distance adherence. It jeopardizes the safety of doctors, nurses, clinic workers, and patients.

As above, the safety experience starts in waiting rooms where we have to take some required steps:

1-Improve patient check-in:

Patients demand a fast, simple, and flexible check-in process.
One of the best methods to enhance this process is by implementing advanced technology solutions such as appointment systems. This would prevent overlaps and chaos where healthcare management will manage appointments' days and times to make waiting rooms clean and organized for the services needed. For the patient, they will be able to see the doctors as soon as they arrive, without delay, and with a minimum level of human interaction.

2-Use a self-service kiosk:

Not all patients are comfortable with remote options, and they choose to go straight to the hospital to book appointments or enter a queue which would place more pressure on the clinic's staff to register the information and enter the required data.
Fortunately, the self-service kiosk is here to support those patients who want to book their appointments, check their arrival or join the queue with just a few taps.
This kiosk is often flexible to gather info, connect with clinicians, and, in certain situations, encourage patients to provide feedback via a variety of surveys.

SAVING TIME IS THE KEY ELEMENT:

To improve patient care, hospitals must implement a digital solution that minimizes wait time and enhances the patient journey (97% of patients are frustrated with wait times).

Applying online queuing and appointment scheduling solutions helps patients enter the queue or book an appointment using their smartphone or other online channels from anywhere at any time. This approach allows patients to reach the waiting room at the right time after they have been notified by the clinic's staff via the app, e-mail, or SMS.

Staff can also tell patients to input the necessary details or instruct them to perform the required checks (blood tests, X-rays, etc.) depending on the reason for the visit to the clinic.

APPOINTMENTS SOLUTION STEPS:

1. The patient creates a log-in profile (data fields are customizable).
2.  Patients need to choose the type of care they need to attend the hospital or clinic.

•  When the service is chosen, the Interactive Appointment System will display:
  Hospital or clinic-location.
• Available Appointments slots for selected date and time.

1. The patient will need to confirm their appointments. 
   
2. patients will be notified of their queuing progress and an email / SMS / notification will be sent.
3.  When patients get their consultant or their treatment a feedback option will be displayed to rate their experience.

Learn more about ZEOUR online queue and appointments solution